How to Cancel Podium: Notice Deadline, Terms and Email to Send

Podium's published terms set a 12-month term that renews automatically unless you send written notice at least 30 days before it ends. Below: the steps, the email to send, the clauses, and what customers report.

How to cancel Podium, step by step

Find your Order Form. Podium calls it Subscription Documentation. Note the start date, the term length and the renewal date. If it sets a different term or notice period, follow it; your signed Order Form can override the default terms.
Work out your deadline. Count back 30 days from the last day of your term, then plan to send your notice at least two weeks before that date.
Send the email below to support@podium.com and copy legal@podium.com. Section 8.1 names the first address for non-renewal, and Section 16.2 names the second for formal notices, so use both. For extra certainty, mail a copy to the Podium address on your Order Form or invoice, attention Legal Department.
Ask for written confirmation of the end date, and keep your sent email with its timestamp.
Export your data before the last day: contacts, conversations and review history. After termination, export becomes a paid request.
If Podium carries your phone number, ask in writing, well before the term ends, how to port the number out and what Podium needs from you.
Be careful with changes near renewal. Do not sign a new Order Form or approve a plan change unless you want a new term. Two BBB complaints from 2026 (July 29 and October 13) describe customers who say they ended up renewed into another year-long term.
Check your card statement the month after the end date. If a charge appears, reply in the same thread with Podium's confirmation and ask for a correction.

The email to send

To: support@podium.com
Cc: legal@podium.com
Subject: Notice of non-renewal, [business name], account [account or Order Form number]

This is written notice under Section 8.1 of the Podium Terms of Service that [business name] will not renew its Subscription. Our current term ends on [date]. Please do not renew any service on this account, and do not charge our payment method for any period after [date].

Please confirm in writing that you received this notice and that the account will close on [date].

[Name, title, phone]

If you are in the middle of a term

The terms give two routes out before the term ends: a material breach that Podium does not cure within 30 days of written notice describing it (Section 8.3), or a change that has a material adverse effect on the service you ordered (Section 2.3), which allows a pro-rated refund of prepaid, unused fees. Otherwise, ask Podium in writing for a buyout figure. One BBB complaint dated October 19, 2026 describes an early termination buyout of $22,094.40, which that customer rejected.

This page is general information, not legal advice. Your signed Order Form controls.

Podium's current terms (checked November 2026)

Source: Podium Terms of Service, Version 7.0, effective October 15, 2026, re-opened November 12, 2026.

Term (Section 8.1). Unless your Order Form says otherwise, the initial term is 12 months, and it renews automatically for periods of the same length.
Notice (Section 8.1). Either side can stop the renewal with written notice at least 30 days before the current term ends. The terms say: "Client may give notice of non-renewal by sending an email to support@podium.com."
Leaving mid-term (Sections 8.1 and 8.3). The terms do not allow cancellation during a term except for cause. A customer who ends early for any other reason is responsible for the fees for the entire term.
Refunds (Section 7.2). Fees are non-refundable and non-creditable, except as set out in Sections 2.3 and 8.3.
Price increases (Section 7.5). Podium may raise subscription fees with 45 days' written notice, effective at the start of the next term. Usage rates can change with 30 days' written notice.
Formal notices (Section 16.2). Notices go to Podium Headquarters, attention Legal Department, and by email to legal@podium.com. The terms do not print a street address.
Your data (Section 8.4.1). You can export data yourself during the term while you are current on fees. After termination, an export is available only by written request within 30 days, with all fees paid, as a paid professional services engagement. After that window, Podium may delete the data.
Pricing. Podium's pricing page lists no dollar figures and points visitors to its sales team.

What customers report

Public ratings are mostly positive: 4.5 out of 5 across 2,159 reviews on G2 and 4.2 across 527 on Capterra. The BBB lists 64 complaints in the last three years. Each report below is one customer's account, paraphrased, as shown on the source page in November 2026.

BBB, October 12, 2026. A nonprofit says it was charged $423.95 on September 10, 2026, after disputing a renewal, and that Podium treated a new term as running to September 2027. Podium offered to refund a $19.95 increase. The complaint is marked resolved.
BBB, May 15, 2026. A jewelry business paying about $998 a month says it sent four cancellation notices between April 24 and May 4, 2026, and was charged $998.47 on May 8. Marked resolved.
Capterra, August 9, 2026. A general manager says the company gave 30 days' notice and its card was billed for about four more months.
Capterra, July 17, 2026. A CEO says a cancellation request went unanswered and the company was billed for six more months.

Podium's position, from a BBB reply dated December 15, 2025: "The terms require written notice at least 30 days before the renewal date."

Podium and Keepdesk side by side

Podium sells a broad platform that includes messaging, phones and an AI add-on. Keepdesk does one job: answering your phone.

	Podium (published terms, checked November 2026)	Keepdesk
Commitment	12-month initial term unless the Order Form says otherwise; renews for the same length	Month to month, no contract
How to cancel	Written non-renewal notice, at least 30 days before the term ends	From the billing page, same day, no exit fee
Leaving early	Fees for the entire term remain due, except for cause	Cancel any day
Published pricing	No dollar figures on the pricing page	$149, $297 and $497 a month

About Keepdesk

Keepdesk is an AI phone receptionist that we set up for you.

Plans. Starter: $149 a month, 300 minutes. Front Desk: $297 a month, 800 minutes, adding calendar booking, live emergency transfer, English and Spanish, and a weekly calls-to-look-at email. Executive: $497 a month, 1,500 minutes, with everything in Front Desk, plus up to three lines, priority phone support, and a monthly tuning call.
Setup. $297 one time, done for you on one 30-minute call. Setup is free if you are switching from another answering service or phone platform, such as Podium, Birdeye, Weave, Thryv or Jobber.
Overage. $0.25 a minute, with a text alert at 80 percent of your plan. Spam, robocalls, hang-ups and calls under 15 seconds are never billed.
Commitment. Month to month, no contract. Cancel from the billing page, same day, no exit fee. We revert your forwarding the same day.
Your number. You keep your number. If you leave, it goes with you, free. Most clients keep their number with their own phone company and forward calls to us.
Support. Our AI assistant, Sam, answers your Keepdesk line 24/7. A real person answers support email within one business day, usually the same day. Same-day help if your line stops working.
How the AI handles callers. It tries twice to understand, then takes a message or transfers. It never invents prices.
Texting. Missed-call text-back is coming soon; it is not available today.
60-day promise. If Keepdesk does not pay for itself in recovered jobs within the first 60 days, cancel and keep the setup work.

Not sure yet? We offer a free missed-call audit: we call your line the way a customer would and show you what we find. Request your free missed-call audit.

Keepdesk was founded by Vince Sandlin, who spent 21 years in commercial flooring in the Dallas area, the last 11 as founder and CEO of a high-volume contracting firm.

Hear a sample call at (469) 535-7496; it answers as a sample garage door company. Start at getkeepdesk.com/start, call us at (945) 523-3430, or email vince@keepdesk.net.

Sources

Every page below was re-opened November 12, 2026.

See plans and start Free missed-call audit