Housecall Pro CSR AI: Cost, Cancelling and Alternatives

CSR AI, Housecall Pro's AI call answering, is sold separately on top of a Housecall Pro plan that starts at $59 a month billed annually, and Housecall Pro does not publish the add-on's price. This page covers how to cancel or pause CSR AI, what it costs and does (checked November 2026), and when a standalone receptionist is the better fit.

How to cancel or pause CSR AI

To pause CSR AI, turn off call forwarding at your phone company. The CSR AI Overview help article says that is how you stop it handling calls.
To cancel CSR AI only, submit a request from the billing tab in your account, or contact support by chat or phone to make the formal request, per the same help article.
To cancel your whole Housecall Pro account, the Terms of Service say to email cancellations@housecallpro.com; the account is disabled within 14 days. Ask for written confirmation of your last billing date.
If you ported a number into Housecall Pro, the Terms make it your responsibility to port it out if you leave. Start that before you cancel.
Check your next statement. The Terms say subscription fees are not prorated or refunded except as the agreement states.

What it costs (checked November 2026)

The base plan comes first. Housecall Pro's own guide to AI answering services lists "requires an active Housecall Pro subscription" as a CSR AI limitation. Plans from the pricing page:

Plan	Billed annually	Billed monthly	Users
Basic	$59 a month	$79 a month	1
Essentials	$149 a month	$189 a month	5
Max	$299 a month	$329 a month	8

CSR AI call answering is extra. Housecall Pro's AI Team page says CSR AI is sold separately. Its FAQ says CSR AI chat is included on all plans, while 24/7 call answering is a paid feature you enable in settings. We found no CSR AI price, minute allowance or overage rate on the pricing page, the CSR AI page or the help center.

How calls are billed. The Virtual Assistant section of Housecall Pro's Terms (last modified July 1, 2026) applies to subscribers of HCP Assist or CSR AI. Its billing rules are written for HCP Assist:

Billing begins when the call connects with the virtual assistant.
Time is rounded up to the next 30 seconds, plus 30 seconds of after-call work.
Calls Housecall Pro identifies as spam that last under 15 seconds are not billed.

The Terms do not spell out separately how CSR AI calls are billed, so ask Housecall Pro to confirm in writing.

What CSR AI does

From Housecall Pro's CSR AI page and its CSR AI Overview help article (July 9, 2026):

Answers calls and chats, including nights, weekends and holidays.
Books jobs and estimates into your Housecall Pro calendar, and can reschedule or cancel, based on the permissions you set.
During business hours, escalates in one of three ways: forwarding to a number you choose, passing the call to an HCP Assist agent for note-taking, or ending the call and sending you notes.
Always handles emergencies; your settings only change how you are notified.

Not yet available, per the same help article and product page:

Spanish conversations (listed among upcoming updates).
Text answering (marked coming soon).
When CSR AI cannot book a job, you are notified and call the customer back.
Booking, pricing review and custom FAQs through a live agent need a separate HCP Assist subscription.

Setup. You do it in your Housecall Pro account. The Getting Started help article says you forward calls from your carrier to the number your CSR AI onboarding specialist gives you, then set booking rules, pricebook items and service area.

Contract terms. The pricing FAQ says Housecall Pro does not require long-term contracts, and the trial lasts 14 days. The Terms say all subscriptions renew automatically, and Housecall Pro may revise pricing at any time.

When a standalone receptionist is better

CSR AI makes the most sense if you already run on Housecall Pro and want calls booked straight into that schedule; that native booking is its real advantage. A standalone receptionist usually fits better when:

You are not on Housecall Pro. You would pay at least $59 a month (annual) or $79 (monthly) for Basic before the add-on.
You want to know the price up front. CSR AI's price is not published.
You need Spanish now. It is listed as an upcoming update for CSR AI.
You might switch field software later. A receptionist outside your software keeps working when you change platforms.

What customers report

We found no public review that discusses CSR AI by name. Checked November 2026: Housecall Pro has 4.7 out of 5 across 2,748 Capterra reviews and 4.3 across 211 on G2. The BBB lists 64 complaints in the last three years. Each report below is one customer's account.

Capterra, September 2, 2026. A manager reports spending about 20 hours a week on support, a voice line that was down for seven days, heavy reliance on AI-driven support, and features that cost extra.
Capterra, December 26, 2025. An owner calls the software simple to learn and praises its pricing and support, but notes that extras such as price books and CRM tools cost more.
BBB, April 30, 2025. A customer could not find a cancel option on the website. Housecall Pro replied the next day that the cancellation was submitted and the account would stay active through May 15 with no further charges.

How Keepdesk compares

	Housecall Pro CSR AI (checked November 2026)	Keepdesk
Price	Sold separately, on top of a plan from $59 a month (annual); not published	$149 (300 min), $297 (800), $497 (1,500)
Billing	Terms describe 30-second rounding plus 30 seconds after-call work for HCP Assist	$0.25 a minute past your plan, text alert at 80 percent
Junk calls	Spam calls under 15 seconds not billed	Spam, robocalls, hang-ups and calls under 15 seconds never billed
Booking	Native booking into Housecall Pro	Calendar booking on Front Desk
Languages	English; Spanish listed as upcoming	English and Spanish on Front Desk
Setup	Self-serve with an onboarding specialist	Done for you on one 30-minute call
Cancelling	Billing tab request or support	Billing page, same day, no exit fee; forwarding reverted the same day

Our plans. Starter is $149 a month with 300 minutes. Front Desk is $297 a month with 800 minutes, calendar booking, live emergency transfer, English and Spanish, and a weekly calls-to-look-at email. Executive is $497 a month with 1,500 minutes and everything in Front Desk, plus up to three lines, priority phone support and a monthly tuning call.

What else to know. Setup is $297 one time, done for you, and free if you are switching from another answering service or phone platform, such as Podium, Birdeye, Weave, Thryv or Jobber. Month to month, no contract. You keep your number; if you leave, it goes with you, free. Most clients keep their number with their own phone company and forward calls to us. The AI tries twice to understand a caller, then takes a message or transfers, and it never invents prices. Our AI assistant, Sam, answers your Keepdesk line 24/7. A real person answers support email within one business day, usually the same day, with same-day help if your line stops working. Missed-call text-back is coming soon.

Our 60-day promise. If Keepdesk does not pay for itself in recovered jobs within the first 60 days, cancel and keep the setup work.

Not sure yet? We offer a free missed-call audit: we call your line the way a customer would and show you what we find. Request your free missed-call audit.

Keepdesk was founded by Vince Sandlin, who spent 21 years in commercial flooring in the Dallas area, the last 11 as founder and CEO of a high-volume contracting firm.

Next step. Call our demo line at (469) 535-7496 (it answers as a sample garage door company), then start at getkeepdesk.com/start. Questions: call us at (945) 523-3430 or email vince@keepdesk.net.

Sources

All pages opened November 12, 2026.

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