My AI Front Desk Alternative: Refunds, Terms and Switching
My AI Front Desk's Terms of Service say refunds are generally not provided and leave any exception to the company's discretion. Cancelling stops renewal, but access runs to the end of the billing period. This page lays out the steps to leave, the terms and pricing (checked November 2026), what the few public reviews say, and how a done-for-you receptionist compares.
How to leave My AI Front Desk
- Set up the replacement first and test it, so calls keep getting answered on switch day.
- Cancel in Settings, then Subscription. The help center says you click Cancel on the Subscription card, and the flow may show retention offers or a pause. Decline the pause if you want to cancel. The subscription is then scheduled to end at the end of your current billing period.
- If you want a refund, ask in writing right away. The Terms say requests go in writing to customer support within a timeframe they do not define, so sooner is safer. Say why and include dates. Write to support@myaifrontdesk.com.
- Turn off call forwarding at your phone company on switch day. The help center says most customers forward their existing number to a number the company provisions.
- Export call logs and contacts before the billing period ends.
- Watch your card for any auto-reload credit charge after cancelling.
My AI Front Desk's current terms (checked November 2026)
These come from its Terms of Service, effective May 12, 2026 and last updated October 18, 2026.
- Refunds (Section 13). The Terms say "refunds are generally not provided." Exceptions are at the company's discretion, and you request one in writing within a timeframe the section refers to but does not state.
- Fees (Sections 10 and 11). Usage fees are billed monthly with the subscription. Fees are non-refundable except as required by law or as the Terms set out. The company may change usage fees with prior notice.
- Renewal (Section 10). Subscriptions are billed in advance, monthly or annually, and renew automatically on the original subscription date until you cancel.
- Trial and cancelling (Section 12). Usage fees still apply during the free trial. If you continue after the trial, the paid plan starts and your card is charged. After cancelling, access continues to the end of the current billing period.
- Termination (Section 29). The company may suspend or end access immediately, without prior notice. Section 10 separately promises notice before cancelling an account for failed payments.
Pricing and support
From the pricing page:
- Business-in-a-Box plan. $99 a month, or $79 a month billed annually, with a 7-day free trial. It includes 200 voice minutes a month.
- Overage. Charged in credits. Voice is 25 credits a minute, and the page values 1 credit at $0.01, so about $0.25 a minute. Each month includes 1,000 overage credits. Auto-reload adds 1,000 credits for $10.
- Support. The page lists chatbot support, email support, priority support, a dedicated Slack channel, a dedicated account manager and white-glove onboarding across its plans. The plan-by-plan checkmarks did not come through when we read the page, so confirm which channels the $99 plan includes. The Enterprise plan lists a dedicated account manager with Slack and white-glove onboarding. The support email is support@myaifrontdesk.com.
- What is not published. We found no support hours, response times or support phone line on the pricing page, Terms or help center pages we read.
- Setup. Self-serve; the pricing page says "Setup in 5 minutes."
- Phone numbers. The help center says the company provisions a dedicated number and you can forward your existing line to it. It does not cover porting or who owns the number.
What reviewers report
Public reviews are few. Checked November 2026: G2 shows 4.8 out of 5 across 15 reviews. Capterra shows a single review, rated 2 out of 5. We found no BBB profile for the company.
- Capterra, September 11, 2025. A reviewer on a free trial says staff told them the product integrates with HubSpot, but they could not get it working. They report about ten hours of calls and chat on a Zapier workaround without a working result, and say setup beyond the basics was hard for a non-technical user. They did say the assigned number answers most calls.
- G2, checked November 2026. Reviewers most often praise 24/7 answering, a natural-sounding voice, and handling calls, texts and chat in one place. Complaints include setup that needed outside help, appointment scheduling that one reviewer says did not work, and costs that rise with volume.
We did not find a public review about a refund request in either direction.
Who should stay
If you are comfortable configuring software yourself and your volume fits 200 minutes, the $99 plan (or $79 billed annually) costs less than any Keepdesk plan, and its voice overage rate is the same $0.25 a minute we charge. The differences are who does the setup, who answers when you need help, and how quickly a cancellation takes effect.
How Keepdesk compares
| My AI Front Desk (checked November 2026) | Keepdesk | |
|---|---|---|
| Refunds | Generally not provided; exceptions at the company's discretion | Month to month; 60-day promise below |
| Cancelling | Settings; access runs to the end of the billing period | Billing page, same day, no exit fee; forwarding reverted the same day |
| Support | Chatbot and email; Slack and account manager on Enterprise | Our AI assistant, Sam, answers your line 24/7; a real person answers support email within one business day |
| Setup | Self-serve; white-glove on Enterprise | Done for you on one 30-minute call |
| Price | $99 a month ($79 annual) for 200 voice minutes | $149 (300 min), $297 (800), $497 (1,500) |
| Voice overage | About $0.25 a minute in credits; 1,000 credits included monthly | $0.25 a minute, text alert at 80 percent |
| Junk calls | Not stated on the pages we read | Spam, robocalls, hang-ups and calls under 15 seconds never billed |
Our plans. Starter is $149 a month with 300 minutes. Front Desk is $297 a month with 800 minutes, calendar booking, live emergency transfer, English and Spanish, and a weekly calls-to-look-at email. Executive is $497 a month with 1,500 minutes and everything in Front Desk, plus up to three lines, priority phone support and a monthly tuning call.
What else to know. Setup is $297 one time, done for you on one 30-minute call. Setup is free if you are switching from another answering service or phone platform, such as Podium, Birdeye, Weave, Thryv or Jobber. Month to month, no contract. You keep your number; if you leave, it goes with you, free. Most clients keep their number with their own phone company and forward calls to us. The AI tries twice to understand a caller, then takes a message or transfers, and it never invents prices. Support email gets a reply within one business day, usually the same day, with same-day help if your line stops working. Missed-call text-back is coming soon.
Our 60-day promise. If Keepdesk does not pay for itself in recovered jobs within the first 60 days, cancel and keep the setup work.
Not sure yet? We offer a free missed-call audit: we call your line the way a customer would and show you what we find. Request your free missed-call audit.
Keepdesk was founded by Vince Sandlin, who spent 21 years in commercial flooring in the Dallas area, the last 11 as founder and CEO of a high-volume contracting firm.
Next step. Call our demo line at (469) 535-7496 (it answers as a sample garage door company), then start at getkeepdesk.com/start. Questions: call us at (945) 523-3430 or email vince@keepdesk.net.
Sources
All pages opened November 12, 2026.
- My AI Front Desk Terms of Service, effective May 12, 2026, last updated October 18, 2026 (Sections 10, 11, 12, 13, 29)
- My AI Front Desk pricing page (plan, minutes, credits, support channels, setup)
- My AI Front Desk help, plans and pricing (cancellation steps and timing, pause option)
- My AI Front Desk help, phone numbers (provisioning, forwarding)
- Capterra reviews for My AI Front Desk (rating; September 11, 2025)
- G2 reviews for My AI Front Desk (rating, review themes)