Weave Cancellation: Port Your Numbers Out Before You Cancel

Weave's Terms charge the rest of a stated contract term if you cancel early, and they do not treat a cancellation as final until every number on the account has been ported out. Below: the steps in order, the notice to send, the clauses, and what customers report.

The steps, in order

Order matters because of Section 9.6 of Weave's Terms: numbers out first, cancellation after.

Find your Order or quote. Note the term length, the phone install date and the end date.
Mark your notice deadline. That is 30 days before the end of your Order Term, or 30 days before your next billing period if you are month to month.
Send written notice before the deadline, by email to legal@getweave.com and by certified mail to the Lehi address. Use the notice below.
Start the port about four weeks before your end date. Open service with your new provider and ask them to request the port. Keep your Weave account paid and active until it completes; if you cancel before a port finishes, Weave's VoIP Terms say your number may be released.
Confirm in writing that every number has left and the date your account closes.
Return leased phones within 10 business days; keep the tracking number.
Request your data in writing within 30 days of termination.

The notice to send

To: legal@getweave.com, and by certified mail to Weave Communications, Inc., 1331 W Powell Way, Lehi 84043
Subject: Notice of non-renewal and cancellation, [business name], account [number]

This is written notice under Sections 9.1.3, 9.6 and 16.4 of the Weave Terms of Service that [business name] will not renew. Our current term ends on [date]. We will port our numbers to a new provider before that date. Please keep the account active until the port completes, then close it effective [date], and do not bill us for any later period.

Please confirm receipt in writing, along with our term end date and the return instructions for any leased equipment.

[Name, title, phone]

If you are mid-term

Section 10.4.1 makes the rest of the term due if you leave early. Either party may terminate on 30 days' written notice if a material breach is not cured in that time (Section 10.3), but the Terms do not say whether the remaining-term charge applies then. Ask Weave in writing. This page is general information, not legal advice.

Weave's current terms (checked November 2026)

These come from Weave's Terms of Service (last updated October 2, 2026) and VoIP Service Terms (last updated June 23, 2023), re-opened November 12, 2026.

Term (Section 9.1). If your Order has a stated Subscription Term, you owe the subscription fees for the entire term, even if you stop using the service.
When the clock starts (Section 9.1.1). For accounts with phones, the term begins when the software is enabled and the phones are installed. It does not wait for your numbers to be ported in.
Automatic renewal (Section 9.1.3). Orders of one year or longer renew automatically unless you give notice at least 30 days before the end of the Order Term.
Month-to-month accounts (Section 9.6). Cancel at least 30 days before the first day of the next billing period to avoid that period's charge. There are no refunds for cancellations.
Numbers must leave first (Section 9.6). No cancellation is effective until all phone numbers on the account have been ported out, and monthly fees are charged for any billing period in which a number remains.
Leaving early (Section 10.4.1). If you signed up for a stated term, you pay the remaining subscription balance for that term on termination, with no refunds.
Porting out (VoIP Terms, Section 2.2). You may be able to port your number to another provider on termination. Your "account must be active and in good standing" to port out.
Price changes (Sections 9.1 and 9.1.2). Fees generally stay fixed during the initial term, with listed exceptions. They may rise by up to 10% in any twelve-month period without notice; larger increases need advance notice.
Leased phones (Section 16.3.1). Return them within 10 business days of termination at your shipping cost, or Weave may bill full retail replacement cost.
Your data (Section 10.4.3). For 30 days after termination, data is available on written request if feasible and your account is paid; fees may apply.
Where notices go (Section 16.4). By email to legal@getweave.com, or by certified mail (return receipt requested) or overnight delivery to Weave Communications, Inc., 1331 W Powell Way, Lehi 84043. Every notice must include a copy by email to legal@getweave.com.
Pricing. Weave's pricing page says plans start from $199 a month. Its plans FAQ says Weave does not require long-term contracts, so check your own Order for a stated term.

What customers report

Weave's product reviews are good: 4.4 out of 5 across 724 Capterra reviews and 4.6 across 552 on G2. The BBB rates Weave D minus, citing failure to respond to complaints, and lists 36 complaints in the last three years. Each report below is one customer's account, paraphrased, as shown on the source page in November 2026.

Capterra, June 8, 2026. A mental health practice co-founder says its softphone failed daily, and that it was told it owed a $3,500 early termination fee when it tried to cancel.
BBB, January 25, 2026. A customer says a rep described signing as only locking in pricing, with no penalty for declining before onboarding. After it declined in writing, it says it was told it was bound through December 30, 2026.
BBB, August 31, 2026. A customer says it was told the contract was month to month and gave 30 days' notice by email as directed, then received an email saying it could not cancel.
Capterra, on the positive side. Several reviewers praise combining calls, texts, reminders and payments in one platform, and describe support as quick and helpful.

Weave and Keepdesk side by side

	Weave (Terms updated October 2, 2026)	Keepdesk
Commitment	Set by your Order; year-long terms renew automatically	Month to month, no contract
Cancelling	30 days' notice; effective only after every number is ported out	From the billing page, same day, no exit fee
Leaving mid-term	Remaining subscription fees due	Cancel any day
Equipment	Leased phones returned within 10 business days	No hardware to return

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Sources

Every page below was re-opened November 12, 2026.

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